Welcome to Aerelle Style Shop’s FAQ section! We’ve compiled answers to the most common questions about our active lifestyle apparel and services. Can’t find what you’re looking for? Contact our customer service team at [email protected].
About Aerelle Style Shop
Who is Aerelle Style Shop for?
Our clothing is designed for active individuals who value both performance and style. Whether you’re hitting the gym, going for a run, golfing, hiking, or just enjoying casual time with friends, our apparel seamlessly transitions between activities. We cater to men and women who want technical fabrics with street-ready aesthetics.
What makes your products special?
We specialize in performance fabrics that work as hard as you do. Our moisture-wicking materials, comfortable fits, and versatile designs allow you to move from workout to everyday activities without changing outfits. From graphic tees to specialized golf skirts and training shorts, every piece is designed with both function and fashion in mind.
Product Questions
How do I choose the right size?
Each product page includes detailed size charts with measurements in both inches and centimeters. For performance wear like our workout shirts and running shorts, we recommend your usual size for a fitted feel that moves with you. For casual items like graphic tees, you might prefer sizing up for a looser fit.
Are your clothes suitable for intense workouts?
Absolutely! Our Workout T-Shirts, Training Shorts, and Workout Tank Tops are specifically designed for high-intensity training with breathable, stretchable fabrics. For activities like hiking and climbing, our specialized shorts provide both durability and freedom of movement.
Do you offer plus sizes?
Currently we focus on standard sizing (S-XXL) that accommodates most body types with our stretch fabrics. We’re constantly evaluating our sizing options based on customer feedback.
Ordering & Payment
What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for secure checkout. All transactions are encrypted for your protection.
Is my payment information secure?
Yes! We use industry-standard SSL encryption to protect all transactions. We never store your full payment details on our servers.
Why was my credit card declined?
This is usually due to your bank’s security measures. Please contact your card issuer to confirm the transaction is approved. You can also try PayPal as an alternative payment method.
Shipping & Delivery
Where do you ship?
We ship worldwide to most countries (excluding some remote areas and parts of Asia). During checkout, simply enter your address to confirm availability in your region.
What are my shipping options?
Standard Shipping ($12.95): Via DHL or FedEx, arriving in 10-15 business days after dispatch with full tracking.
Free Shipping: For orders over $50 via EMS, arriving in 15-25 business days after dispatch (tracking included).
Free Shipping: For orders over $50 via EMS, arriving in 15-25 business days after dispatch (tracking included).
How long does order processing take?
Our California team processes all orders within 1-2 business days. You’ll receive tracking information once your package ships.
Will I have to pay customs fees?
All applicable import fees are calculated and displayed at checkout so there are no surprises. We handle all customs documentation for international orders.
Returns & Exchanges
What’s your return policy?
We offer a 15-day return window from the delivery date. Items must be unworn, unwashed, with tags attached, and in original packaging. Return shipping is the customer’s responsibility unless the item is defective.
How do I initiate a return?
Email our customer service at [email protected] within 15 days of receiving your order. Include your order number and reason for return. We’ll provide return instructions and a form to include with your package.
When will I get my refund?
Once we receive and inspect your return, we’ll process your refund within 5 business days. Refunds are issued to your original payment method and may take additional time to appear in your account.
Do you offer exchanges?
Currently we only process returns for refunds. For a different size or color, please place a new order after receiving your refund.
Customer Service
How can I contact customer service?
Our Cupertino-based team is available via email at [email protected]. We typically respond within 24 hours on business days.
What are your business hours?
Our customer service team operates Monday-Friday, 9AM-5PM Pacific Time. Emails received outside these hours will be answered the next business day.
Where is your company located?
Aerelle Style Shop is headquartered at 11256 Palos Verdes Court, Cupertino, US 95014. This is our administrative office only – we don’t have a physical retail store.
At Aerelle Style Shop, we’re committed to keeping you comfortable and stylish through every activity. Have a question we didn’t answer? Reach out – we’re happy to help!