At Aerelle Style Shop, we stand behind our performance apparel with the same confidence we put into every stitch of our Training Shorts and Workout Tank Tops. If you’re not completely satisfied with your purchase, we’re here to make it right.

Our Hassle-Free Return Policy

We accept returns and exchanges within 15 days of receiving your order. All items must be:

  • Unworn, unwashed, and in original condition
  • With all original tags attached
  • In the original packaging (for hygiene reasons, this is especially important for Casual Tank Tops and Workout T-Shirts)

Non-Returnable Items

For hygiene reasons, we cannot accept returns on:

  • Graphic T-Shirts with customized prints
  • Any Dresses or Skirts with removed tags
  • Final sale items (clearly marked during checkout)

How to Initiate a Return or Exchange

Follow these steps to process your return or exchange:

  1. Contact Us within 15 days of receiving your order at [email protected] with your order number and details about the item(s) you wish to return/exchange.
  2. Wait for Approval – Our Cupertino-based team will respond within 24-48 hours with return instructions.
  3. Package Your Items – Securely pack the unworn merchandise with original tags attached.
  4. Ship Back – Send the package to our return center (address provided in approval email) using a trackable shipping method.

Return/Exchange Request Template

Subject: Return/Exchange Request – Order #[Your Order Number]

Dear Aerelle Style Shop Team,

I would like to request a [return/exchange] for my order #[Your Order Number] placed on [Order Date].

Item(s) for return/exchange:
– [Product Name] (Size: [Size], Color: [Color])
– [Product Name] (Size: [Size], Color: [Color])

Reason for return/exchange: [Please specify]

For exchanges, I would like:
– [New Product Name] (Size: [Size], Color: [Color])

Please let me know the next steps at your earliest convenience.

Best regards,
[Your Full Name]
[Your Email Address]

Refund Processing

Once we receive and inspect your return:

  • Timeline: Refunds are processed within 3-5 business days after we receive your return.
  • Method: Refunds will be issued to your original payment method (Visa, MasterCard, JCB, or PayPal).
  • Shipping Costs: Original shipping fees are non-refundable. For exchanges, we’ll cover the cost of shipping the replacement item.

Exchange Process

For exchanges (from Basketball Shorts to Running Shorts, for example):

  1. Follow the same return process above, clearly stating you want an exchange.
  2. We’ll ship your new item once we receive the return.
  3. If the exchange item costs more, you’ll be invoiced for the difference.
  4. If it costs less, we’ll refund the difference.

International Returns

For customers outside the US (excluding parts of Asia and remote areas):

  • You are responsible for return shipping costs.
  • We recommend using a trackable shipping service (DHL or FedEx).
  • Customs fees are non-refundable.

Performance Apparel Guarantee

If your Golf Shorts or Hiking & Climbing Shorts have manufacturing defects, contact us immediately. We’ll replace them at no cost – because we believe in our products as much as you believe in your performance.

Questions?

Our customer service team is as responsive as our moisture-wicking fabrics. Contact us at [email protected] or by mail at:

Aerelle Style Shop
11256 Palos Verdes Court
Cupertino, US 95014